FAQ's

Who do we contact with any questions on products?

Please send us an email at hola@originmexico.com and we will provide a response as soon as possible.

Do you have a storefront I can visit?

You can shop at our curated brand space inside Mercer St. Art & Boutique located in Downtown Dripping Springs: 330 West Mercer St. Suite 6 Dripping Springs, Texas 78620

Hours: Wednesday to Saturday 10am to 5pm 

 

You can find more details on our Instagram page. 

https://www.instagram.com/origin_mexico/

 

Do your styles run true to size?

Small to Mediums are very similar to US Standards sizing however, Large, XL and XXL run very large.  Our styles are designed for a loose and relaxed look, for a more fitted look, we recommend sizing down. 

Where do you ship?

We ship within the United States as well as internationally. 

Do you offer local pick up:

 

Yes, we offer Local Pickup in the Dripping Springs area; orders will be ready for pickup within 2-3 days after purchase. Please select local pickup at checkout and use code: Pickup

What are your processing and shipping times?

Once you have placed an order, please allow 3-7 business days for processing. Once the item has shipped, we will provide you with a tracking number for each item. First Class USPS deliveries take approximately 5-7 business days on average (delivery time can be up to 30 days due to high volume orders, holidays, customs, weather etc.)

FREE US STANDARD SHIPPING ON ORDERS OVER $100  - excluding clearance sale items. 

Who designs the clothing and accessories?

We collaborate with our artisan partners to bring you unique, timeless, versatile, comfortable and ethically made items. The beauty of our products is that they are all unique, no two blouses, dresses or earrings will ever be the same. Each item is individually handcrafted by skilled artisans that use creative and traditional techniques, this process creates unique variations in color and embroidery design which make each handmade good uniquely yours. 

Who produces the products you offer?

Our unique handmade goods are carefully sourced and crafted by artisans in Mexico that may otherwise not have an opportunity to make their products available to the global market. Origin Mexico’s purpose is founded on strong personal and long-lasting relationships with artisans, a fair-trade business model and direct partnerships with artisans which eliminate the middleman and allow more resources to be made available to communities in need.

Our goal is to empower and enrich the lives of our artisans through economic opportunities made possible through our customer’s purchase of goods.  We are proud and honored to partner with these artisan families in Mexico:

• Doña Adriana
  Oaxaca, Mexico
  Doña Adriana loves to create one-of-a-kind treasures and works in her family shop located in Oaxaca. She is teaching her daughter the backstrap loom techniques as she wishes to pass this tradition down to her children and grandchildren.

• Doña Evelia
  Oaxaca City, Mexico
  Doña Evelia is a wife, mother and grandmother who was taught the art of hand embroidery by her mother at a young age. She lives about an hour away from Oaxaca City and enjoys creating the beautiful blouses and dresses in her home. It gives her great pride that she is helping keep traditions alive.

• Henemias and Family
  Chiapas, Mexico
  Henemias and his family have passed on the gift of hand embroidery and hand-woven techniques through many generations. I have the unique honor of working alongside Henemias and his family by collaborating on the design aspects of his special craft.
• The Hernandez Family - A Mother and Daughter Team of Artisans
  Hidalgo, Mexico
  I met the Hernandez family in Hidalgo, Mexico and was amazed and touched by the connection between this mother and daughter team of artisans. I love collaborating on the design process with them and we are always very excited to see the unique completed products.

How should I care for the products I purchased?

Due to the delicate nature of the materials and handmade process, please hand wash in cold water and line dry or dry clean.

Do you allow returns?

We hope that you love your new handmade good but if for some reason you are not satisfied, you may return your item within 14 days of purchasing with the below exceptions: 

• Unfortunately, we cannot accept returns on sale items or gift cards.
• Customers are responsible for shipping costs of returned items.
• Please return items within 14 days of receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customers are responsible for purchasing the return shipping label and costs of returning items. 

To start a return, please request one HERE and you will be sent a code to access our customer portal where you may request a return. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hola@originmexico.com Please visit our Return Policy on our main page for more detailed information regarding this process.