FAQ's
Who can I contact with questions about products?
If you have any questions or need assistance, please email us at hola@originmexico.com. We’ll get back to you as soon as possible and are happy to help.
How are your pieces created?
Every piece we offer is designed in Austin, Texas and brought to life in collaboration with skilled artisans in Mexico. Each item reflects their craftsmanship and creativity and is made with care and dedication to traditional techniques.
We feel so grateful for these partnerships and the stories behind every piece, they make each item truly unique.
Do your styles run true to size?
Our pieces are designed for a relaxed and comfortable fit:
- Small to Medium: Align closely with US standard sizing
- Large, XL, XXL: Tend to run slightly larger
If you prefer a more fitted look, we recommend sizing down.
Where do you ship?
We ship within the United States and internationally.
What are your processing and shipping times?
Our shop will be taking a brief shipping pause. Please place your order by February 26, 2026 to ensure your package ships before the break. Orders placed after February 26 will be shipped the first week of April. Thank you for your patience and support.
Lost Packages
While we cannot take responsibility for packages once they’re with the carrier, we’re here to help. If a package is delayed or lost, we’ll provide tracking support and guide you through the process so it can be resolved as smoothly as possible.
Do you offer custom pieces?
Yes! We love creating custom pieces for events, corporate gifts, or special occasions. If you’re planning something unique, email us at hola@originmexico.com, we’d love to collaborate.
Do you offer wholesale?
Yes, we offer a curated selection of pieces at wholesale and currently partner with over 60 retailers across the US and internationally. If you’re interested in carrying our collection, please email us at hola@originmexico.com. We’d be happy to discuss options.
Do you allow exchanges or store credit?
We take pride in the handmade nature of our pieces and want you to love what you ordered.
If something isn’t quite right, we’re happy to offer exchanges or store credit within 22 days of delivery. For full details, including how to start the process and any fees, please see our Exchange & Store Credit Policy
Thank you for shopping handmade. Every purchase helps keep these traditions alive and supports artisans who put their heart into each piece. We’re so grateful to have you as part of this community.